Get in touch

    Send us an email

      How can we assist you today?

      Individual Customer
      • Click on “Login“.
      • Login using your credentials.
      • Click on “My Account” and navigate to downloads or select the download menu from left navigation bar.
      • You will get all your product download in tabular format.
      • Click on the Download button on the right side.

      {Note: Only purchased products can be accessed/downloaded.}

      Please contact our sales team on +971 4 551 5839 (Ext 700) or write to us at sales@tnc-me.com

      Our lines are open Saturday – Thursday 9am to 6pm (GMT+4).

      Partners

      Please contact our sales team on +971 4 551 5839 (Ext 703) or write to us at partnercare@tnc-me.com

      How to create an Individual Customer account
      • If you’re having problems completing the registration, please ensure the address entered is correct, if not, then choose “Enter Address Manually” and enter the correct details.
      • If you are having issues creating a password, please remember to use our secure format. Password should have at least 8 characters with 1 uppercase, 1 lowercase, 1 special character and 1 number.
      • The allowed special characters are !@#$%^&* i.e. Welcome@123
      • If this does not resolve the issue, please write to us at support@tnc-me.com or contact us at +971 4 551 5839, and we will be able to assist.
      • Lines are open Sat – Thu 9am to 6pm (GMT+4).
      How to apply for partner account
      • Go to Partner menu, then click on “Become A Partner” tab.
      • Enter your complete information, please ensure to upload your company profile and logo.
      • If you’re having problems completing the registration, please ensure the address entered is correct.
      • If you are having issues creating a password, please remember to use our secure format. Password should have at least 8 characters with 1 uppercase, 1 lowercase, 1 special character and 1 number.
      • The allowed special characters are !@#$%^&* i.e. Welcome@123
      • If this does not resolve the issue, please write to us at partnercare@tnc-me.com or contact us at +971 4 551 5839, and we will be able to assist.
      • Lines are open Sat – Thu 9am to 6pm (GMT+4).
      Downloads Customers/Partners
      • Click on “Login” and fill out your credentials carefully.
      • Click on “My Account” and then navigate to “Downloads” or you may select from the menu on the left.

      {Note: Only products purchased from this account will be accessible/downloaded.}

      1. Payments Claim
      2. Refund
      Tracking Your Order
      • Navigate to the bottom of the page.
      • Click on the “Track Orders” under “Account & Service” section. If your order is not visible, please visit “Orders” page under “My Account”.

      {If this issue still persists please feel free to contact our customer service or call us at +971 4 551 5839}

      1. Coupons cannot be applied to every product and services. Kindly read the terms and conditions before apply
      Your Orders History
      • Click on “My Account” then navigate to “Orders” or you may navigate from the menu on the left.
      • On right hand side, you will be able to see the Order Number, Status and Total Amount.
      • If you wish to get the detailed order history, click on “View” button under “Actions”.
      • If you would like to download your order invoices. click on “Download Invoice” under “Actions”.
      Cancelling Your Order

      Orders can be cancelled within 15 days from the date of order delivery. If you wish to cancel your order, here are the steps:

      • Navigate to “My Account” then click on “Orders”.
      • Click “Cancel” button under Actions. 

      Note:

      • Cancellation will be accepted if product registration is not done.
      • Cancellation will not be applicable for any service purchased.
      • All Subscription based products like QuickBooks Online, Intuit Payroll, and Intuit Field Service Management, TSheets, DoMoreCRM, and QuickPeach ESS are not eligible for the 30-Day Guarantee, but your subscription can be cancelled within 30 days to prevent any next due payments however current month charges will not be refundable. 
      • Cancellation of products cannot be done once order has been dispatched. If payment mode is COD you can return at the time of delivery. For Prepaid Orders It can be cancelled after product delivery (Opened or Damaged products/ packages can’t be returned).
      Cancelling Your Subscriptions or Renewals

      If you wish to cancel your subscription or renewals, you have to apply cancellation before 5 days from the date of renewal.

      • Click on “My Account” then “My Subscriptions”.
      • Navigate to the order that you wish to cancel, click on cancel under “Actions”.
      • Once you click on “Cancel”, your cancellation will subject to the approval from principal and status will be pending cancellation.
      • You will be notified via an email once your order will be successfully cancelled.
      Payments

      Modes of Payment: Press - Sarto Luxury Tailoring

      Payment Deductions Upon Renewal:

      If you are a customer using subscription based product or services, you will be charged automatically on respective renewal date, unless cancelled before 48 hours from the renewal cycle. 

      Managing Your Payment Methods:

      Adding New Payment Method:

      • Click on “My Account”, then click on “Payment Methods”.
      • Click Add Payment Method.
      • Fill up full details then click add.

      Modifying Existing Payment Methods: 

      • Click on “My Account”, then click on “Payment Methods”.
      • Click on your current Payment method that you wish to update, then click Modify.
      • Update the details as desired and click on update.
      Payments Claim & Refund

      Refunds:

      • Refunds policy may vary product to product, please read the terms and conditions before purchasing.
      • Once a subscription has been taken at least one month charge will be deducted. Please request for trial version before signing up to the subscription.
      • Some products are subjected to the principals return policy.
      • Payment refunds may take 7-10 working days to be reflected in the original source depending on the service provider/bank.
      • Any services purchased is not refundable.
      • Any item/product/service purchased along with complimentary/gift hamper can not be refunded or exchanged.
      • Gift hampers or discount coupons cannot be refunded or exchanged with any other product/service.
      • Discount coupons are not subjected to be in-cashed.
      • Discount coupons can not be used or renewed once expired.
      • In case a product/service has been cancelled where a coupon has been applied, only the paid amount will be refundable and discount or its equivalent amount will not be applicable anymore.

      Other Payment Related Issues Or Concerns:

      In any case if you face any payment issues such as payment denied, overcharge etc. Please fill up the “Get In Touch” Form on top of same page. Please make sure to mention subject as “Payment issues: Your Payment Reference No.”.

      If you need urgent support on same kindly email us as accounts@tnc-me.com or +971 4 551 5839 Ext 703.

      Terms & Condition of coupons
      • Coupons cannot be applied to every product and services as there is a list of products for which the coupons are applicable. Kindly read the terms and conditions before you redeem your coupon.
      • Every coupon comes with an expiration date after which the coupon can not be used, renewed or exchanged.
      • Coupons can not be exchanged for any products, services or complimentary gift items.
      • Coupons are only subjected to discount and no product is eligible to be purchased by coupon particularly.
      • Our discount coupons are only applicable on TNC website and will not be applicable on any principal website or other e-commerce website where our service/product has been listed.
      • Discount coupons are account specific. Coupon can only be redeem in the account it has been issued.
      • Coupons cannot be exchanged in money or product/services.
      • A coupon can only be applied once and is not reusable.
      • Special discount coupons are only applicable till the offer exists, that may last for a day or few hours.
      • All your active coupons can be found under “My Account”.
      How long your coupon is valid

      Every coupon issued by us comes with a certain expiry date which can be found on the coupon itself.

      {Note: Once a coupon has been expired it cannot be used, exchanged or renewed.}

      Is coupon valid for all kind of purchases
      • Coupons are only applicable to a certain list of products and hence, coupons can be applied to those products only.
      • Our discount coupons are only applicable on TNC website and will not be applicable on any principal website or other e-commerce website where our service/product has been listed.
      • Coupons are only subjected to discount and no product is eligible to purchased by coupon particularly.
      • Discount coupons are account specific. Coupon can only be redeem in the account it has been issued.
      • Coupons cannot be exchanged in money or product/services.
      • A coupon can only be applied once and is not reusable.
      • Special discount coupons are only applicable till the offer exists, that may last for a day or few hours.
      Feedback

      Kindly write us at info@tnc-me.com to share your valuable feedback with us and we will get back to you within 2-3 working days.

      • You can anytime share your valuable feedback with us and we will try our best to stand on your expectations.
      • Every feedback is important for us and we believe it is your feedback that helps us to improve.
      General Complaints
      • TransNational Computer LLC views complaints as an opportunity to learn and improve for the future, this is an important part of this policy as it ensures we are committed to ensuring we maintain the high standards of practice and quality in our work as well as an enabling us to put corrective measures when things are to be put right as quickly as possible.
      • For the purposes of this policy, a complaint may be defined as “an expression of significant or sustained dissatisfaction where a customer seeks a specific action to address the issue”.
      • The expression of dissatisfaction may take the form of an informal complaint (verbal or written e.g. email) or a formal, written complaint. To ensure that each formal compliant is managed effectively TransNational Complaints Department [TCD] needs to be completed by the customer.
      • TNC encourages all customers to make contact with our Customer Services before activating the Complaints Policy, this can solve concerns quickly and without the need to submit and start the process of a Complaint.

      Click here to make Complaint

      TransNational Computer LLC

      “ISO 9001:2008 Certified Company”
      Office 1007, Clover Bay Tower,
      Business Bay, Dubai – PO Box : 7628
      United Arab Emirates
      Tel : +971-4-5515839
      Email : info@tnc-me.com

      TransNational Computer Pvt. Ltd.

      Wegman Business IT Park
      Eco-Tech -II, Greater Noida
      India, Pin Code; 201308
      Contact: +91 9012108838
      Email : tncindia@tnc-me.com

      Customer’s Support

      Contact :+971 4 5515839
      Email : support@tnc-me.com

      – We are so grateful for the pleasure of serving you and hope we met your expectations.